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You may well have received a letter with your latest bill from our old friends at Endesa (picture). The Translation People have taken the trouble to translate it for you at no charge:
You probably already know that as from November 1st 2008 you are receiving your electricity bills every month as a result of Royal Decree 1578/2008 of 28 September.>
“You may also have noticed a considerable increase in the amount you have been paying for your electricity.
“One of the principal reasons is a particularly cold winter that has contributed to an increase in electricity use during that period. Also, you should take into account that the new monthly billing system began towards the end of 2008, coinciding with an increase in fees introduced by the Administration (government). All of this has had an impact on the bills you have received, where you can see the amount of kWh used, and compare them with bills from the same period of the previous year, such as the price you are paying as regulated by the Administration.
“For your peace of mind and in fulfilment of the Resolution dated 16 February 2009 from the Directorship General for Industry, Energy and Mines of the Junta de Andalucía, we are proceeding to revise the amount of your bills affected by estimates made in 2008 that you have received since November 1 last. The revision is as follows:
- We are taking into account your usage between two real meter readings (i.e. not estimated) as from that date and calculating the number of days between the two real readings.
- After that, we will check the bills issued during that period, calculating the number of days that belong to each bill and spreading usage proportionally between them.
- The tariffs charged for usage will be those that apply for the period.
- On the bills for real readings the charges for excess usage will be calculated according to the corresponding period, if it is over 500 kWh/per month (30 days.) Charges for excess usage will be applied at the tariffs corresponding to each period.
If the result of this revision is that you have been billed for an amount different to that of the previous operation, we will proceed to regularize that amount in the bill to which this letter is attached. For your convenience, if the revision results in a balance in our favour, we will not charge you for this bill.
Should you have any doubts or want more information on this matter, you can obtain it on www.endesaonline.com/facturamensual, call 902 509 509 or visit any of our offices.
However, the translation does not extend to the back of the letter, to understand which one probably needs a degree in engineering – or at least more common sense and time than is immediately available.